Frequently Asked QUESTIONS

Got Questions?
We Have Answers!

No referral is needed. You can reach out directly or book online at any time.
You’re welcome to browse our team and book directly with whoever feels like the right fit. Not sure who to choose? Just reach out—we’ll match you based on your needs and preferences.
Yes. We offer free 15-minute phone or video consults so you can get a feel for the therapist before committing to a session.

We require 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may result in a fee.
Absolutely. Just give your therapist at least 24 hours’ notice and they’ll help you find a new time.

Yes—both! Our therapists offer in-person appointments, phone sessions, and secure video sessions. You choose what works best for you.
Most sessions are 50 minutes. Some services (like EMDR or consultations) may be longer, depending on your needs.

Current rates are $150 for individual therapy and $180 for couples therapy. That said, fees can vary by therapist and service type. You’ll see the rate listed when booking, or you can contact us for details.
Yes, many of our therapists offer direct billing for common insurance providers. You can find each therapist’s insurance info on their profile.
We accept e-transfer and major credit cards. Your therapist will let you know their specific payment options.

No—we’re here for ongoing counselling and support, but we’re not equipped to handle emergencies. If you’re in crisis, please reach out to one of these resources:
- NL Mental Health Crisis Line – 1-888-737-4668 (24/7)
- Emergency Services – Call 911
- Kids Help Phone – 1-800-668-6868 or text CONNECT to 686868